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[brian%cyberpunk@ucsd.edu (Brian Kantor): Re: [Mark Anbinder: Mousing around... ]]

This is an oldie, but is worth repeating if you haven't seen it yet.
This was an actual field service bulletin from a well-known computer
company. 

------- Forwarded Message

Date:    Tue, 09 Oct 90 08:09:34 -0700 
From:    brian%cyberpunk@ucsd.edu (Brian Kantor)
To:      spaf
Subject: Re: [Mark Anbinder: Mousing around... ]

           ESD PRODUCT SERVICE SUPPORT
           SUBJECT:NEW RETAIN TIP

              Record number:      H031944
              Device:             D/T8550
              Model:              M
              Hit count:          UHC00000
              Success count:      USC00000
              Publication code:   PC50
              Tip key:            025
              Date created:       O89/02/14
              Date last altered:  A89/02/15
              Owning B.U.:        USA

              Abstract: MOUSE BALLS NOW AVAILABLE AS FRU (Field Replacable Unit
)

         TEXT:
         MOUSE BALLS ARE NOW AVAILABLE AS A FRU.

         IF A MOUSE FAILS TO OPERATE, OR SHOULD PERFORM ERRATICALLY, IT MAY
         BE IN NEED OF BALL REPLACEMENT.  BECAUSE OF THE DELICATE NATURE OF
         THIS PROCEDURE, REPLACEMENT OF MOUSE BALLS SHOULD BE ATTEMPTED BY
         TRAINED PERSONNEL ONLY.

         BEFORE ORDERING, DETERMINE TYPE OF MOUSE BALLS REQUIRED BY EXAMINING
         THE UNDERSIDE OF EACH MOUSE.  DOMESTIC BALLS WILL BE LARGER AND HARDER
         THAN FOREIGN BALLS.  BALL REMOVAL PROCEDURES DIFFER, DEPENDING UPON
         MANUFACTURER OF THE MOUSE.  FOREIGN BALLS CAN BE REPLACED USING THE
         POP-OFF METHOD, AND DOMESTIC BALLS REPLACED USING THE TWIST-OFF METHOD
.
         MOUSE BALLS ARE NOT USUALLY STATIC SENSITIVE, HOWEVER, EXCESSIVE
         HANDLING CAN RESULT IN SUDDEN DISCHARGE.

         UPON COMPLETION OF BALL REPLACEMENT, THE MOUSE MAY BE USED IMMEDIATELY
.

         IT IS RECOMMENDED THAT EACH SERVICER HAVE A PAIR OF BALLS FOR
         MAINTAINING OPTIMUM CUSTOMER SATISFACTION, AND THAT ANY CUSTOMER
         MISSING HIS BALLS SHOULD SUSPECT LOCAL PERSONNEL OF REMOVING
         THESE NECESSARY FUNCTIONAL ITEMS.

          P/N	33F8462 -- DOMESTIC MOUSE BALLS
          P/N	33F8461 -- FOREIGN MOUSE BALLS

          USERID (RSSTEWART)    NODEID (BCRVM1)
          INT.ZIP 1225, DEPT 2AW,   TL 443-4597  (407-443-4597)
          ESD PRODUCT SERVICE SUPPORT, BOCA RATON, FL.

------- End of Forwarded Message